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Improve the customer experience in real time
Boost customer satisfaction and retention with our
powerful, real-time customer service management program
Most customer survey systems gather feedback online or through a code on a customer receipt. The problem? The response rate is dismal – around 3% of customers. We knew there had to be a better way, and that's why we created ExperienceStream.
What is ExperienceStream?
It's an innovative in-store survey system that uses kiosks or tablets to gather customer feedback and turn it into revenue. It's ideal for retail stores, restaurants and other brick-and-mortar operations.
Thanks to our in-store ExperienceStream terminal, more than 24% of our customers completed our survey, which is eight times more than online.
Maude Rivest-Beaudoin, Manager, Bilboquet
How does it work?
- Customers stop by the ExperienceStream kiosk (or store tablet) on their way out to provide feedback about their in-store experience.
- The ExperienceStream system immediately analyzes the feedback.
- If a customer is unhappy, the system can print a coupon on the spot apologizing for the problem and providing a discount for a future purchase.
- The customer leaves the store feeling better and more likely to come back.
- The potential for negative online reviews is greatly reduced.
Why is it successful?
ExperienceStream captures feedback while the experience is still fresh in the customer’s mind. The result: an average response rate of 27%, which is nine times that of survey requests on customer receipts!
With ExperienceStream, your business can:
- Minimize negative social media reviews
- Grow customer satisfaction and loyalty
- Help engage and evaluate employees
- Market new goods and services
- Protect your online reputation
- Boost sales and profits
- Reduce complaints
Why ExperienceStream?
Market your business and build revenue
The beauty of ExperienceStream is that it’s much more than a survey system: it’s a powerful marketing tool that increases the likelyhood of return visits to your place of business, which translates into higher loyalty and bigger sales.
Protect your business from negative reviews on social media
With the power of social media, a handful of negative comments can go viral and seriously damage a business’s reputation. While we cannot guarantee that all your reviews will be glowing, ExperienceStream can help prevent or minimize bad reviews before they happen.
Keep your employees engaged, while improving customer service
ExperienceStream offers customers the opportunity to rate restaurant servers and retail employees. It can feature photos of your staff so that customers can easily identify the person who served them.
Best of all, employees receive results in real-time. Immediately following a customer interaction, they can see whether it was positive or not. This helps them identify what is working and what needs improvement in order to create a better client experience next time.
Changent.io, our development partners
ExperienceStream was developed by Beslogic in partnership with changent.io, a Kingston-based company. The two companies have been working together for the past decade to create tools that help people and companies improve human interactions.